Delete your LostAndFound account

You can request deletion of your LostAndFound consumer app account and associated data without installing or opening the app.

Request deletion by email

Email an account deletion request to cs@lostandfound.com from the email address linked to your LostAndFound account. If the email link does not open, send an email with the subject “LostAndFound account deletion request”.

Include the account email address and say that you want your account deleted. Do not include your password, card details or identity documents. Support may verify your identity before completing the request and will explain any additional steps.

Delete from the app

Open Account settings, choose Delete my account, enter your current password, and type DELETE to confirm.

What happens to your data

Your login is disabled, profile and address information is removed or anonymized, account collections and notification registrations are cleared, and your listings and return labels are disabled. Necessary records for completed returns, payments, fraud prevention, safety investigations, inventory history and legal obligations may be retained. Shared conversation and claim history may remain for these purposes and the other participants.

See the consumer app privacy notice and Privacy Policy retention section for more information.

Apple and Google subscriptions

Deleting your LostAndFound account does not cancel store subscriptions. Manage them through your Apple or Google account. If you need help with an outstanding return, payment or subscription, include that in your request without sending sensitive payment details.